When will my deposit be returned?
Please allow up to one week for deposits to be returned. Cash deposits must be collected by the hirer.
Can I use my own caterers?
Yes this is perfectly fine.
Who will open up for me?
On the day of your event a member of staff will be allocated to open up/lock up for your event.
How will the Covid-19 Pandemic affect my booking?
If you have a booking with us already and we have to cancel due to the Covid-19 pandemic, you will be offered a full refund or change of date. If you choose to cancel for personal reasons where a booking would still be able to go ahead, the usual terms & conditions apply. We are currently only taking bookings for October 2020 onwards. If we need to cancel these bookings, you will be offered a full refund or change of date. If your booking cannot go ahead through no fault of your own, i.e due to wedding guest restrictions, we will offer you a full refund or change of date.
How is my deposit returned?
All deposits except cash deposits are returned via cheque.
Do you provide cutlery etc?
No. We do offer a hire service for such items. Please read your Booking Confirmation
Will I lose my deposit if I cancel?
Possibly. Please read your Booking terms and conditions for more info.